This is our public FAQ. More detailed information can be found by logging in and visiting our docs section.
You can use our Access Service from anywhere in the world. If you have trouble connecting, please contact us.
All our plans allow unlimited downloading for personal use. Don't worry about downloading some large files or streaming video 24/7.
See our acceptable use policy for more details.
We have servers around the world. If you need a specific location, please contact us.
We support: Android, iOS (iPhone, iPad and iPod Touch), macOS, Windows, Linux and OpenWRT.
Yes. As long as these are your personal devices that's no problem. We allow up to 6 devices per account. In some cases it may be necessary to connect each device to a different server to avoid conflicts.
You can switch as often as you like. Switching servers is free.
Yes. Whether DNS-leak protection is available depends on the protocol you choose.
Yes. Contact us for usage details.
Most of our servers have DNSSEC enabled.
After payment our system immediately sends you the Login Details e-mail. If you haven't received it within 30 minutes please check your spam folder or contact us.
Yes. Whenever you connect to our Access Service you automatically benefit from our NAT firewalls. This is includedwith your plan for free.
Please contact us at firstname.lastname@example.org. We prefer e-mail because our e-mail system will automatically show all your details to the support engineer. This makes it easier to provide you a relevant answer as fast as possible.
We offer a 14-day money back guarantee. If you changed your mind within this period, please contact us at email@example.com and we'll arrange a refund promptly. No questions asked.
We prefer if you drop us a note at firstname.lastname@example.org. Alternatively you can simply stop payments to us. The service will terminate automatically.
No. We have no way to distinguish legal from illegal torrents, so unfortunately we cannot allow the use of bittorrent.
To minimize abuse of our service some ports may be blocked. Please contact us if you're running into a blocked port and need a server or service to be whitelisted.
We would love to, but unfortunately we're unable to distinguish it from regular Bittorrent.
Currently the service works in all countries, except Turkmenistan, Nigeria and Ghana.