This is our public FAQ. More detailed information can be found by logging in and visiting our docs section.
You can use our VPN service from anywhere in the world. If you have trouble connecting, please contact us.
All our plans allow unlimited downloading. You don't have to worry about paying any overage fees.
Please see our about our service page for a list of locations. Is the location you need missing? Let us know and we'll try to add it.
We support: Android, iOS (iPhone, iPad and iPod Touch), macOS, Windows, Linux, OpenWRT and DD-WRT.
Yes. As long as these are your personal devices that's no problem. We allow up to 6 devices per account. In some cases it may be necessary to connect each device to a different server to avoid conflicts.
You can switch as often as you like. Switching servers is free.
We support WEB, Shadowsocks, our Chrome extension, our Firefox add-on, Firefox Auto-Proxy, WireGuard, vMess/v2Ray, OpenConnect, SSTP, IKEv2, IPSec, SoftEther, and PPTP.
Yes. Whether DNS-leak protection is available depends on the VPN protocol you choose.
When our VPNGUI app is used in OpenVPN mode, you can optionally enable a kill-switch. The kill-switch ensures no traffic leaks to your ISP in the event of a VPN failure.
Most of our servers have DNSSEC enabled.
After payment our system immediately sends you the Login Details e-mail. If you haven't received it within 30 minutes please check your spam folder or contact us.
Different people use VPN's for different reasons. The most common uses are:
Yes. Whenever you connect to our VPN you automatically benefit from our NAT firewalls. This is includedwith your plan for free.
Please contact us at email@example.com. We prefer e-mail because our e-mail system will automatically show all your details to the support engineer. This makes it easier to provide you a relevant answer as fast as possible.
We offer a 14-day money back guarantee. If you changed your mind within this period, please contact us at firstname.lastname@example.org and we'll arrange a refund promptly. No questions asked.
We prefer if you drop us a note at email@example.com. Alternatively you can simply stop payments to us. The service will terminate automatically.
No. We have no way to distinguish legal from illegal torrents, so unfortunately we cannot allow the use of bittorrent.
To minimize abuse of our service some ports may be blocked. Please contact us if you're running into a blocked port and need a server or service to be whitelisted.
We would love to, but unfortunately we're unable to distinguish it from regular Bittorrent.
Currently the service works in all countries, except Turkmenistan, Nigeria and Ghana.