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Bittorrent

Bittorrent

Did your account get suspended for Bittorrent use, but you did not use any Bittorrent apps? This page is for you.

Contents

Causes

There are 4 common reasons why this may be the case. We'll go through them one by one.

1. Bittorrent installed, but not used

Unfortunately many Bittorrent apps do not stop communicating with the Bittorrent network when you tell them to pause or stop. Some Bittorrent apps will even install system services, so their activity can continue after you fully Quit the app.

To ensure your account is not suspended for Bittorrent use, you must make sure there is absolutely not Bittorrent traffic sent through our servers.

2. Bittorrent not installed

There are many apps that use bittorrent, but you may not always be aware of it. We list some common ones below:

  • Baidu Netdisk / Baidu Wangpan (disable 用户激励计划 to resolve the issue!)
  • BiglyBT
  • BitComet
  • Blizzard (only old battle.net games)
  • FlashGet
  • Free Download Manager (FDM)
  • Motrix
  • PikPak
  • qBittorrent
  • Smarttube (Chinese Android TVs)
  • Transdrone
  • Transmission
  • uTorrent
  • Webtor
  • Xunlei (Thunder)

3. Another device, or someone else

The traffic does not have to come from the device you are using now. Check every device that connects through 12VPX: other computers and phones, but also routers, NAS devices and TV boxes, which often have a download manager built in that supports Bittorrent.

If anyone else uses your login, the traffic may come from them. Your account is for your personal use only and may not be shared. Anyone else who wants to use 12VPX needs their own account.

4. Malware

Although rare, some malware may also use Bittorrent to spread itself or relay information to its control center.

Non-causes

1. Claude / Codex

Some people believe the Bittorrent suspension may be triggered by their use of AI. This is not the case. Our system responds to information provided by Bittorrent trackers. It does not inspect your traffic. This guarantees that only true Bittorrent use triggers the suspension. Using Claude, Codex, Gemini and other AI is completely fine.

2. Tailscale

Unless you use Tailscale as an exit point, it cannot trigger the bittorrent suspension.

Can't find the cause?

We do not know which app or device generated the traffic, so our support team cannot help you find it. These steps usually do:

  1. Go through the causes above on every device that uses your account, not only the one you use most.
  2. Look for apps that start with your computer or keep running in the background: Task Manager on Windows, Activity Monitor and Login Items on Mac. Uninstall any app from the list above.
  3. Turn off 12VPX on devices that do not need it, especially routers, NAS devices and TV boxes.

You can restore your service even if you have not found the cause. If Bittorrent traffic is detected again, your account may be suspended again or terminated.

Account re-activation

Accounts suspended for Bittorrent use can be re-activate on our unsuspend page.

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